Top Down Rentals' privacy and data policy
Top Down Rentals is bound by the Australian Privacy Act and sets its data handling policies in line with the Australian Privacy Act 1988 and Privacy Principles.
The purposes for which we collect, store, use or share your personal information
- The information we collect and store helps us deliver the best possible service and provides a record of the services you receive.
- We may need to use your information to answer a query or respond to a complaint made by you about a service.
- We will never sell or rent your contact details to others, nor share your personal information with others who are not involved in providing support to you.
- You should be aware that Top Down Rentals does use IT companies and contractors to build and manage its information systems, but they are also bound by the Australian Privacy Act and Principles. We will never share your information with providers based overseas.
- We sometimes use information from our client database for research, planning and funding requirements, but we will not pass on your name and contact details.
- You may be asked if you agree to receive newsletters, invitations to events and other information about Top Down Rentals’ activities and services. You are under no obligation to agree, or to receive these and can opt out at any time you wish. Our email promotions have an easily accessed “unsubscribe” link. Sometimes we ask another company to send these out (a specialist mail house), but they will only ever have your name and mailing address and never have access to other private or sensitive information in your file.
- Any information you provide through our website forms will be used for the purpose intended and we will not add your details to our mailing lists without your prior knowledge and consent. You are under no obligation to provide that consent. If you use the online subscribe function to receive magazines and newsletters, your contact details will be added to our mailing list.
- You have the right to request access to your file and to add any comments or notes to it or make a correction. If for any reason we cannot give you access to some of your information, we will let you know why.
Security of your personal information
Top Down Rentals takes all reasonable steps to protect personal information from unauthorised disclosure, loss, misuse or alteration. However, the security of any database cannot be guaranteed and neither can we guarantee that information sent over the internet will not be intercepted.
How to make a privacy complaint
If you have any questions regarding the privacy or accuracy of your personal information, please contact Top Down Rentals using our Enquiry Form here. We will take all reasonable steps to update, correct or complete your information as required by the Australian Privacy Act 1988.